Shipping Policy

Last Updated: June 2026

At Nuvelliq, we are dedicated to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process, ship, and deliver your purchases.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery time for most orders is:

7–10 Business Days

Delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before your purchase is completed.

From time to time, Nuvelliq may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping Destinations

We currently ship to eligible locations where our shipping partners operate. Shipping availability may vary depending on your country or region.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Nuvelliq is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.

Package Size and Weight

Shipping methods and carriers may vary depending on the size, weight, quantity, and destination of your order.

For logistical reasons, orders containing multiple items may occasionally be shipped separately. If this occurs, you may receive multiple tracking numbers.

Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Carrier service interruptions

• Weather conditions

• Customs clearance procedures

• Public holidays

• High shipping volumes

• Transportation disruptions

We appreciate your patience and understanding should such delays occur.

Lost, Damaged, or Missing Packages

If your package arrives damaged, contains missing items, or appears to be lost in transit, please contact us within 7 days of the delivery date or expected delivery date.

To help us investigate the issue, please provide:

• Your order number

• A description of the issue

• Photos of the package and product (if applicable)

We will work with the shipping carrier and make reasonable efforts to resolve the matter as quickly as possible.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other charges imposed by local authorities may apply.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team through our Contact Us page or the email address listed on our website.

Thank you for choosing Nuvelliq.

NUVELLIQ

NEW ERA OF GLOW