Refund Policy

Last Updated: June 2026

At Nuvelliq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Items that show signs of use, damage caused by the customer, or missing original packaging may not qualify for a refund.

Damaged, Defective, or Incorrect Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nuvelliq.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@nuvelliq.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iqrahameed599@gmail.com.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If approved, we will provide a replacement, store credit, or full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Used products

• Products returned after the 30-day return period

• Items damaged due to misuse or improper handling

• Gift cards (if applicable)

• Final sale or clearance items (if applicable)

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Nuvelliq will cover the return shipping costs when applicable.

For all other approved returns, customers may be responsible for return shipping fees unless otherwise required by local consumer protection laws.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution before initiating a chargeback through your payment provider.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: nuvelliq.support@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with Nuvelliq.

NUVELLIQ

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